Booking & Cancellation Policies
Booking policies
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The total cost of the first night is due at the time of booking. The final payment is due 45 days prior to arrival. The entire payment will be collected if your check in date is less than 45 days from booking. If cancellation is received 60 days or more prior to the scheduled arrival date, the full payment less administration fee will be refunded. There is there is no refund for any cancellations 59 days or less prior to arrival. There is no refund for no-shows. No refund will be issued in case of force majeure (airline delays, strikes, weather events, political unrest, etc.).
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Resort Policies
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All website prices are in US dollars
Children under 12 years stay for free, if sharing a room with their parents. Persons 12 years and over, sharing a room, pay an additional US$20.00 per night.
For additional mattress, there will be an extra US$30 charge for each extra person
No payment accepted at the resort. All payment must be made online with a credit or debit card.
Please note that taxes are subject to change according to government policy
Complimentary activities and amenities include free wireless internet, salt water swimming pool, kayaks, and bikes.
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Tipping
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Tipping is at your discretion and always appreciated but never expected. All tips are entirely distributed among the employees with no portion retained by the resort. If your service is exemplary, you may tip as you would at home. Guests can leave tips for staff at the end of their stay when paying their bill by cash or credit card.
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Electricity at the Resort
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Electricity is standard U.S. 110 volt. We want you to be comfortable, but encourage energy conservation as well. Please consider powering off air conditioning when not in the room.
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Water at the Resort
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Our water is excellent; The Placencia peninsula is fortunate to have some of the cleanest water in Belize and it is completely safe to drink.
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Medical Conditions
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Please notify us of any existing medical conditions which might require attention. We maintain first aid kits on the premises. Placencia Village has a General Practitioner clinic and Belize City has a tertiary care hospital and trauma facility.
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Contact us with any questions you may have about our resort policies.